Frequently Asked Questions
Everything you need to know about your Radley London experience, from our signature leather craft to delivery and returns.
What materials are used in Radley London handbags?
We pride ourselves on using the finest quality leathers, including smooth, grained, and croc-effect finishes. Each piece is designed in our London studio with meticulous attention to detail and durable hardware to ensure your bag lasts for years to come.
How should I care for my leather bag?
To maintain the beauty of your leather, we recommend using a soft, dry cloth to wipe away dust and avoiding prolonged exposure to direct sunlight or moisture. For deep cleaning, use a specialist leather cream and store your bag in its provided dust bag when not in use.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express orders placed before 2pm are delivered within 1-2 business days. Tracking information is sent via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 28-day return window for all items, provided they are in their original, unused condition with all tags and packaging intact. Returns can be processed through our online portal or at any of our standalone Radley London boutiques.
Do Radley London products come with a warranty?
Yes, all of our handbags and luggage come with a 12-month manufacturing warranty. This covers any faults in materials or craftsmanship. Please retain your proof of purchase to make a warranty claim.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible buy-now-pay-later options.